Website Design Support
Free Technical Support
One year of free technical support is provided with each of our design packages and which covers all of our design & programming as well as the general functionality of your site.
Changing your Website
CMS Websites
By their very nature CMS (Content Management System) websites are designed to allow even non-technical users to easily updated the content of a given domain.
We give full technical support should any problems occur with the supplied CMS installation.
Non CMS Websites
You are free to add to, delete from or in any way you wish change your website within the free support period, but please note that we do not support any changes made to your site by you or anybody else who has not had prior written authority from Tudor Web Design to do so.
If Something Goes Wrong
Sometimes things do go wrong and we want to work with you to resolve any issues you have as quickly as we can. We operate an easy-to-use support system where you can alert us to any issues you have.
Our support system is found within our password-protected customer area, which has the advantage of authenticating your details to Tudor Web Design. Good security has never been so important to protect our customers from identity fraud. Our support system also sends lots of basic account information to Tudor Web Design to save you the trouble of repeating yourself.
We aim to answer support questions within 4 hours, and often reply faster than that.
One of our philosophies at Tudor Web Design is not to employ what we call "Support Droids" - people who don't have any real technical experience and simply read from crib sheets. All our support engineers are highly trained employees who care about your problem. Our aim is to resolve your problems the first time around.
Web Hosting Support
You're in Control
Tudor Web Design have one of the most integrated web hosting and domain name platforms in the world,. We don't operate separate systems or brands for our domain name or web hosting business, meaning that all our systems are tightly integrated.
Wherever we can, we have handed control of all the services we offer over to you - after all, who else is more qualified to operate your Website? This means that you can make the most of the changes you need or add new services in real time in our simple to use Control Panel.
Detailed Online Help
Our detailed online knowledge base contains answers to the most frequently asked questions. We update the database on a regular basis to ensure you get the most up-to-date information.
If Something Goes Wrong
Sometimes things do go wrong and we want to work with you to resolve any issues you have as quickly as we can. We operate an easy-to-use support system where you can alert us to any issues you have.
Our support system is found within our password-protected customer area, which has the advantage of authenticating your details to Tudor Web Design. Good security has never been so important to protect our customers from identity fraud. Our support system also sends lots of basic account information to Tudor Web Design to save you the trouble of repeating yourself.
We aim to answer support questions within 4 hours, and often reply faster than that.
One of our philosophies at Tudor Web Design is not to employ what we call "Support Droids" - people who don't have any real technical experience and simply read from crib sheets. All our support engineers are highly trained employees who care about your problem. Our aim is to resolve your problems the first time around.
